Your med spa sleeps.Ava books consults.

It works alongside them. Ava lives on your website and her own chat link, and your booking software stays the place where appointments, payments and forms live. If your system allows outside booking, we set Ava up to book directly and confirm that during intake. If not, she hands clients your exact consult link and follows up until they've booked.

No. Ava never diagnoses anyone, never says whether someone is a candidate, and never comments on medications, conditions, pregnancy, dosing or results for a specific person. She answers general questions in wording you approve and hands anything clinical to your provider with the full conversation. If someone describes a reaction after a treatment, she tells them to call your clinic right away, or 911 in an emergency, and alerts you instantly.

Ava is built to stay out of medical records. She collects a name, email and the treatment someone is curious about, and never asks for medical history, medications or photos. Intake, consent and health forms stay in your booking or EMR software. If your practice requires a signed BAA for any tool that touches client conversations, tell us at intake before we build. If your requirements can't be met, your build fee is refunded.

Yes, exactly the prices or ranges you approve, such as per unit, per syringe, per area or per package. When the final price depends on the person, Ava says so and offers a consult for an exact quote. She never invents a discount or special you didn't approve.

Send your ad traffic to your website or to Ava's own chat link. Everyone who chats and leaves an email gets follow-up emails in your voice on days 1, 2, 5 and 9, which stop the moment they book. On Lead Machine and Bot Squad, leads also go straight into your email list or CRM.

On Bot Squad, you get one short email the morning after each bot-booked consult asking whether they showed. If they didn't, tap the button and they get a single friendly note inviting them to rebook. You decide who gets it, and nobody is nudged twice.

Yes, on Bot Squad. Export clients who haven't booked in the last six months from your software, pick the reason to come back (a seasonal special, a new treatment, a membership perk), approve the email, and it goes out once. Every email has an unsubscribe link.

No. It handles the after-hours questions and first replies, so your coordinator starts the day with booked consults instead of a pile of DMs. Anything that needs judgment, like a clinical concern, a complaint or a big package, goes straight to your team with the full conversation.

The ones your coordinator answers ten times a day: what a treatment is, how long results usually last, typical downtime, price per unit or syringe, how consults work, what to expect at the first visit, the prep and aftercare notes you've written, deposits, cancellations, memberships, packages and gift cards. Only in wording you approve.

No. Ava never asks for or reviews photos, and she won't tell anyone what results they'd get. She can point people to the before-and-after gallery on your website and offer a consult, where your provider can assess them in person.

Ava doesn't handle payments. If your consults need a deposit, she sends people to your booking link, where your software takes the deposit, and follows up with anyone who doesn't finish booking.

Yes, if your booking link or software lets clients choose a provider. Ava asks who they'd like to see, or offers whoever is free, and passes notes to that person. Practices with several injectors or locations usually fit Bot Squad.

Answer Bot is $29/month plus a $197 build. Lead Machine, which adds consult booking and follow-up, is $49/month plus $397. Bot Squad, with up to 3 bots, is $99/month plus $797. There are no per-chat fees, so a busy ad month costs the same, and no contract.

Your treatment menu with prices, your consult or booking link, your cancellation and deposit policy, and about 10 minutes on test day to approve the wording. Most med spas are live about a week after checkout. There's no sales call, and installing it means pasting one line into your website settings.

She says so and offers to have your team follow up, instead of guessing. Unknown questions, upset clients and anyone ready to buy a package are handed to you with the full chat. Each month a human reviews the conversations and adds answers you approve.

Leads go to your email and your list, and they're yours even if you cancel. Ava only collects a name, email and the treatment they asked about. Payments, medical history and consent forms stay in your booking or EMR software.

Laurie Alfano, a Boca Raton business owner who built Ava for her own Pilates teacher certification first. Atlas, her AI build partner, sets up each med spa bot, writes the guardrails for your approval and reviews the chats every month.