It's 94° and their AC just died.Who answers first?

It works alongside them. Ava lives on your website and her own chat link, and your field service software stays the place where jobs, dispatch and invoices live. If you use online booking, such as Housecall Pro or Jobber online booking or ServiceTitan's scheduler, Ava sends homeowners straight to it or books through it where your setup allows. Every job is also emailed to you and your dispatcher with the full details, so nothing depends on an integration working.

No. Ava covers your website, your Google and Facebook pages and her own chat link, which is where a lot of after-hours inquiries go when your phone goes to voicemail. Your phone setup stays exactly as it is.

Only the safe checks you approve, like making sure the thermostat is set to Cool or Heat, replacing dead batteries and checking for a clogged filter. She never walks anyone through electrical, capacitor, refrigerant or gas work. Anything beyond the basics is a job for your tech.

If someone mentions a gas smell or a CO alarm, Ava tells them to leave the house now, not to switch anything on or off, and to call the gas company or 911 once they're outside. Then she alerts you instantly. You approve that exact wording before launch.

By your rules. Common ones: no heat when it's freezing, no cooling with an elderly person, a baby or a medical condition in the home, water leaking from the ceiling, or a system that won't shut off. Emergencies get flagged at the top of the email and, if you offer after-hours service, Ava gives your emergency line. If you don't, she books the first slot and tells the homeowner what to expect.

Yes, exactly the fees you approve: diagnostic or trip fees, maintenance plan pricing, after-hours charges and any specials. Repair and replacement prices always come from your tech or estimator, so Ava offers an estimate instead of guessing.

Ava checks the city or ZIP code against your list. If someone is outside it, she tells them kindly and doesn't book them, so your trucks don't end up an hour out of the way.

She answers everyone, so no inquiry sits unanswered when you're slammed. There are no per-chat fees, so your busiest week costs the same. Tell us you're booked two days out and we update what Ava says about timing the same day.

Yes. Ava explains your plan in plain words and offers it at the right moments, like after booking a repair on an older system. On Bot Squad, past customers get a tune-up reminder before each season.

Ava explains the financing you offer and sends homeowners your application link. She never approves credit, quotes rates you haven't given her or promises anyone financing.

Yes. Every work order is tagged with the service area and job type, like a repair or a replacement estimate, so your dispatcher can sort the morning in seconds. Bot Squad adds separate bots for estimates and maintenance plans.

No. It covers the hours nobody's at the desk and the inquiries that come in while they're on the phone. Your team starts the day with jobs already written up instead of a pile of forms to call back.

Answer Bot is $29/month plus a $197 build. Lead Machine, which adds booking and follow-up, is $49/month plus $397. Bot Squad, with up to 3 bots, is $99/month plus $797. There are no per-chat fees and no contract.

Your service area, your diagnostic and trip fees, the brands and systems you work on, your maintenance plan details, your booking link, your emergency rules and about 10 minutes on test day. Most HVAC companies are live about a week after checkout. There's no sales call, and installing it means pasting one line into your website settings.

Laurie Alfano, a Boca Raton business owner who built Ava for her own business first. Atlas, her AI build partner, sets up each HVAC bot, writes the rules for your approval and reviews the chats every month. We build for HVAC companies anywhere in the US.