The 20 Questions Every Airbnb Guest Asks (With Answers to Copy)
The same questions arrive every stay, even when the answers are in your listing. Here are the 20 most common, with ready-to-paste answers you can turn into saved replies today.
By the Concierge team at LA Tech Designs · Updated November 3, 2026 · 7 min read
The short version: about 20 questions make up most guest messages. Write the answer to each one once, save it as a quick reply, and send the most-asked ones before guests think to ask.
If you host long enough, you start to recognize the same messages. Guests aren't lazy. They're travelling, tired, reading on a phone, and your listing is one of ten tabs they had open. Hosts on forums describe guests who send "a few questions a week" for months before arrival, most of them already answered in the listing.
The fix isn't a longer listing. It's having a short, clear answer ready for each question and putting it in front of guests at the moment they need it.
Before arrival
1. "What time can we check in? Can we come early?"
Check-in is from 4pm. Early check-in depends on the cleaning schedule, so I can confirm on the morning of your arrival. You're welcome to leave bags at [place] from [time].
2. "Where exactly is the house? The pin looks off."
Use [full address] in your maps app. The last turn is easy to miss: look for [landmark]. Our driveway is the [describe].
3. "Where do we park?"
There's room for [number] cars in [spot]. Please don't park [where not to], because [reason].
4. "Is there a crib / high chair / extra bedding?"
Yes, there's [item] in [location]. Extra pillows and blankets are in [location].
5. "Can we bring our dog?"
[Up to X dogs are welcome with a $X pet fee added through Airbnb / We're not able to host pets, sorry.] Please keep them off [furniture].
On arrival
6. "How do we get in?"
Your door code is in your Airbnb check-in instructions. The keypad is [location]: enter the code, then press [button]. If it doesn't open, [backup step] and message me.
7. "What's the wifi?"
Network: [name]. Password: [password]. The router is [location] if it needs a restart.
8. "How does the thermostat work?"
It's in [location] and set to [temp]. Use the arrows to change it. Please set it back to [temp] when you leave.
9. "How do we turn on the TV?"
Use the [color] remote, press [button], then choose [app]. Streaming apps are signed in. Please don't sign out.
10. "How does the hot tub / fireplace / grill work?"
Step by step: [1], [2], [3]. It takes about [time] to [heat up]. Short video here: [link].
During the stay
11. "Where's the [coffee / extra towels / trash bags]?"
[Item] is in [exact location].
12. "Where does the trash go? Which day is pickup?"
Trash goes in [bin] at [location]. Recycling is [bin]. Pickup is [day], so please roll the bins to [spot] the night before if you're here.
13. "Anywhere good to eat nearby?"
Our favorites: [place] for breakfast ([distance]), [place] for dinner (book ahead on weekends), and [place] if you need something late.
14. "Is anything open right now?"
[Place] is open late, [distance] away. There are also snacks in [location], on the house.
15. "Something isn't working."
Sorry about that. Try [most common fix]. If that doesn't work, send me a photo and I'll sort it out. For anything urgent like a leak, the water shut-off is [location].
16. "What should we do around here?"
If you only do one thing: [top pick]. For a rainy day: [indoor pick]. For kids: [pick].
Leaving
17. "What time is checkout? Can we stay late?"
Checkout is [time]. I'm happy to check whether a later time works. It depends on whether we have guests arriving that day.
18. "What do we need to do before we leave?"
Just a few things: [start the dishwasher], [take trash to bins], [leave keys at X], [lock the door]. No need to strip the beds.
19. "We left something behind."
No problem. I'll check and let you know. If we find it, we can post it to you for the cost of shipping.
20. "Can we book again directly?"
We'd love to have you back. Please book through Airbnb so we're both covered. [Optional: your returning-guest note.]
How to stop typing these every week
Save them as quick replies. Airbnb lets you save message templates and drop in details like the guest's name, check-in time, address and wifi automatically.
Schedule the top five. Send check-in, wifi and parking a day or two before arrival, and a checkout reminder the evening before. Airbnb's scheduled quick replies can do this for you.
Keep each message short. Hosts report that long check-in messages get skimmed, and the questions come anyway. One topic per message beats one essay.
Put the answer where the question happens. A note on the hot tub with a link to a 30-second video works better than paragraph nine of the house manual.
Why do Airbnb guests ask questions that are already in the listing?
Most guests read listings on a phone while comparing several places, then forget the details. The answer they need has to reach them close to the moment they need it, in a short message.
Can Airbnb send these answers automatically?
Yes. Scheduled quick replies can send saved messages before check-in, at check-in and before checkout, and can fill in details such as the wifi name and password from your listing.
Rather not do it yourself?
Let your concierge handle it.
We build a private concierge from your own listing and house manual. Guests ask it anything, any hour, and a real person checks every answer before it goes live. Free for 7 days, then $29 a month per property.